We ship your subscription according to your desired shipping schedule, so if you haven't seen your shipment yet, it's normally due to a carrier delay or a credit card processing issue. If you've already received an order and shipment confirmation, it means that your order is in transit. If you have received an order confirmation but no shipment confirmation, it means we have not shipped your order yet.
If you did not receive an order confirmation, it is possible that we could not process your order. This is generally due to changed credit card information.
To fix the problem, go to the Manage Subscription page. Once there, you can update your credit card number to resume the subscription. If you don't receive an email confirmation of your order within 24 hours, please contact us, and we can fix the problem for you.
Read more about managing your subscription here